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MortyMoo
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Mailbox Unavailable

Hi - I’m another account that can’t access my mailbox (since Thursday).  I’ve texted support who reset my account yesterday which did not clear the problem.  They told me to wait 24 hours but still problem persists.

Has anyone else managed to get their mailbox back online yet?

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Lisa_CC
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Re: Mailbox Unavailable

Hey there MortyMoo,

 

Sorry to hear you've been unable to access your mailbox. I'm unsure whether you're still having problems with it since you last posted but if you are can you tell us whether the agent  checked your email account also? Have you tried a password reset on it and if so, what happens?

 

If you're still having issues, please pop back so we can help.

 

Thanks,

 

Lisa

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MortyMoo
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Re: Mailbox Unavailable

Hi Lisa_CC

Hi, I've reset my password again (has been reset 3 times since Friday) and still getting "Mailbox unavailable" message as of time of posting.

Thanks.

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Lisa_CC
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Re: Mailbox Unavailable

Thanks for popping back MortyMoo, let me send you a Private Message so I can take a look at it for you and hopefully get you back in:)

 

Regards,

 

Lisa

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MortyMoo
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Re: Mailbox Unavailable

Wonderful - thanks.

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