Menu
Reply
JohnMoloney
  • 2
  • 0
  • 1
Joining in
283 Views
Message 1 of 5
Flag for a moderator

Mailbox Unavailable - COM104073060

I have been unable to access my email since 30th April 2020! This has caused me no end of problems, not to mention that my email was used in a fraud!

I get the same message everyone else gets 'mailbox unavailable'. I have had numerous text and on line chat exchanges. I even wrote to Lutz Schueler and all to no avail.

Is there anyone working for Virgin Media who can restore my email account?

 

0 Kudos
Reply
HowardML
  • 12.28K
  • 1.43K
  • 5.73K
Very Insightful Person
Very Insightful Person
270 Views
Message 2 of 5
Flag for a moderator

Re: Mailbox Unavailable - COM104073060

The title of your message indicates that you have an open complaint with VM. That means the staff here will be unable to help you. They cannot intervene in such circumstances. You are now in the complaint resolution process and that must run its course.

The only general advice we can give on the Forum is that you need to change your password and wait for VM to unlock the account.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

HowardML
  • 12.28K
  • 1.43K
  • 5.73K
Very Insightful Person
Very Insightful Person
251 Views
Message 3 of 5
Flag for a moderator

Re: Mailbox Unavailable - COM104073060

I now understand that the VM Team may be able to see the status of your open complaint and provide you with further information. Wait for them to reach this thread.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Steven_L
  • 4.65K
  • 340
  • 461
Forum Team
Forum Team
200 Views
Message 4 of 5
Flag for a moderator

Re: Mailbox Unavailable - COM104073060

Hey JohnMoloney,

 

Please can you try to log into your email account one more time for me?

 

Regards

Steven_L

JohnMoloney
  • 2
  • 0
  • 1
Joining in
172 Views
Message 5 of 5
Flag for a moderator

Re: Mailbox Unavailable - COM104073060

  • Thanks, I now have access to my email.