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blanelamb
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Mailbox Unavailable Again

Hi i reset my password a few weeks ago after my account was locked due to spam emails.

 

I can now not get onto the email account, i have reset password multiple times but keep getting this message

 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

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Jodi_S
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Re: Mailbox Unavailable Again

Hi blanelamb,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues gaining access to your emails, we understand the frustration caused when you don't have access.

 

As you have already stated that you have tried to reset the password and your emails are still locked we possibly may need to get this unlocked from here for you.

 

Before I ask for your personal details through private message please can you make sure you have done all the checks listed here

 

If you still need assistance after checking the above please come back to us through this channel.

 

Kind regards Jodi

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blanelamb
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Re: Mailbox Unavailable Again

Hi, I still need help. 

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John_GS
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Re: Mailbox Unavailable Again

Hi blanelamb

 

Thanks for coming back to us. I'll send you a PM now so we can assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

blanelamb
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Re: Mailbox Unavailable Again

thank you
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julianlamb
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Re: Mailbox Unavailable Again

Hi, this is the account holder - I have been told to contact you. 

 

thank you.

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