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DK5
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Mailbox Inaccessible

  • Unable to access mailbox for several days now. Despite many attempts to contact Virgin by phone and online, not a word on why this has happened. Really shoddy service for which I pay a lot. I would appreciate a resolution forthwith.
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Jodi_S
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Re: Mailbox Inaccessible

Hi DK5,

 

Thanks for posting on our community forums. Sorry to hear you're experiencing issues trying to access your emails. We know how frustrating this can be.

 

Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus on all devices that you are trying to access the email account from.

 

You may also wish to check your auto forwarding rules which may have been set up in your webmail.

 

Please try the above first and if you still require further assistance please come back to us and we can assist you further.

 

Kind regards Jodi.

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DK5
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Re: Mailbox Inaccessible

Thank you for contacting me.

DK5

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Jodi_S
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Re: Mailbox Inaccessible

You're most welcome DK5,

 

Let us know if you are able to access your emails. If not we can assist you further. 

 

Kind regards Jodi

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DK5
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Re: Mailbox Inaccessible

Hello Jodi

Tried this. No joy unfortunately.

DK5

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Jodi_S
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Re: Mailbox Inaccessible

No problem at all DK5,

 

Thanks for trying though. I am going to send you a private message across, click on the purple envelope to accept the chat.

 

Kind regards Jodi

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Jodi_S
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Re: Mailbox Inaccessible

Hi DK5,

 

Really glad to hear you're back up and running with us and that you can now access your emails again. Glad to have been of service.

 

If you need any further help with anything at all please come back to us through this forum.

 

Kind regards Jodi

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DK5
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Mailbox Not Available

Emails now available thanks to the team. This is the best way to resolve the problem.