Thanks for posting on our community forums. Sorry to hear you're experiencing issues trying to access your emails. We know how frustrating this can be.
Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus on all devices that you are trying to access the email account from.
You may also wish to check your auto forwarding rules which may have been set up in your webmail.
Please try the above first and if you still require further assistance please come back to us and we can assist you further.
Kind regards Jodi.
Thank you for contacting me.
You're most welcome DK5,
Let us know if you are able to access your emails. If not we can assist you further.
Kind regards Jodi
Tried this. No joy unfortunately.
No problem at all DK5,
Thanks for trying though. I am going to send you a private message across, click on the purple envelope to accept the chat.
Really glad to hear you're back up and running with us and that you can now access your emails again. Glad to have been of service.
If you need any further help with anything at all please come back to us through this forum.
Emails now available thanks to the team. This is the best way to resolve the problem.