Yes, I am able to log into my Virgin Media account, this is why I haven't tried to reset my password. It is only the email account to which I don't have access. Something that might help; I haven't checked this email account for a long time, so maybe it became inactive (?)
I am sorry you've not been able to access your Virgin Media email address. I would like to look into this further for you. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.