@westacre wrote:
My usual opening of virgin mail at mail2virginmedia.com gives me the following with the pictures being different. Thanks for any further advice.
Those pictures arise when the "Captcha" system kicks in, "Captcha" is a verification check to ensure that it is a human trying to log in and not a piece of automated software (often referred to as "bots") being used to access your email account for illegal purposes. It does that by setting a task that only a human would be able to complete, that's the theory anyway. Captcha is provided by Google but lots of organisations including Virgin Media use it to try to protect their customer's accounts.
In your case, it is likely the fact that there have been numerous unsuccessful attempts to log into your account has triggered the Captcha system. However the system does not realise it is you continually trying to access your own account and so wants to check that it is not an automated attempt to access your account. Each time it's triggered it shows a different set of images to prevent any software from getting the answer right by trial and error.
I often have get it when I repeatedly log in and out of my VM email account when trying to help on this forum.
It's a pain to tick all the boxes with chimney's for example but you may find find it easier to use the audio test by clicking the earphone image
below the pictures on the left hand side.
So those screens are just a part of the security process designed to protect your account but there is obviously something preventing you from accessing your account. What happens when you have completed the Captcha check, either by clicking the right pictures or completing the audio test? What errors or messages do you see then?
Coenoby
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