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SJ2000
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Mail box unavailable

Hi, 

When I try log in to my virgin media email it says :

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

My mail on my phone and ipad hasn't been updated since last Wednesday.

I have tried changing password. I think the account needs to be unlocked.

Please can someone at VM help.

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Graham_A
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Re: Mail box unavailable

If the mailbox has been locked the you are correct in that the VM Forum Team should be able to get it unlocked for you.  They will also ask you to change the password on the account.

There may be other reasons for the message you are seeing, such as if the account concerned is not correctly linked to your current VM broadband account.

The Forum Team should reach this post in around 24 hours or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Gareth_L
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Re: Mail box unavailable

Hello SJ2000

Sorry to hear this is happening

Before we look at this in more details

Can you try one more time changing the password and logging in 

Let me know if this is still not working 

Gareth_L

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