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Gannin
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Mail box not available

I have 2 error messages on my mail account, when trying to access from the my virgin media app. I get the message that my inbox is not available.

when trying to access from my iOS devices I  am told that there is no password for virginmedia, these have been reset by virgin media help desk but are still inaccessible.

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David_Bn
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Re: Mail box not available

Thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with our E-Mail account

Can you please advise me if you're an active Virgin Media subscriber and if you're the account holder?

Kindest regards,

David_Bn

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Gannin
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Re: Mail box not available

Yes I have an active account, and I am the account holder

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Gannin
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Re: Mail box not available

This issue is now fixed, signed in to account using Firefox browser and I was able to update passwords, there seemed to be an issue signing in from Google on my iOS 15 device.
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David_Bn
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Re: Mail box not available

Thanks for the update @Gannin, and I'm pleased to hear this has now been resolved

Do please feel free to come back this thread if the issue re-emerges

Kindest regards,

David_Bn

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