This issue continues after 3 weeks now. I've tried to speak to somebody on telephone support on 5 occasions - holding for up to an hour - only to get cut off each time before I ever get to speak to anybody.
I've tried all the various options to fix this myself mentioned in the community without any luck, but obviously the resolution to this problem is outside of a customers control. For all I know my account might have been hacked.
Since there is nothing more I can do to fix this problem could somebody from Virgin Support please look into it for me. There are so many problems piling up because I can't access my mail for 3 weeks as you can imagine.
Yes, I'm referring to my original account login that is associated with my account, ending in 'ntlworld.com'. I have other email addresses that I can log in successfully with, but not when using my primary email account address.
I experience the problem when I try to log into my account at Virginmedia.com mailbox from any device. Can't access my mail when using Outlook either.
I usually use a desktop machine, but get the same error message when I use my phone; "Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices . . ."
Thanks for your help. I'm desperate to get to my mail!
Thanks for confirming, the My Virgin Media password should be the same as the primary email address password, could you reset the My Virgin Media password then try log into it as this would reset the email password?