Made an email in 2006 blueyonder forget what it was and its not linked to anything

[Navneet]

Made an email in 2006 blueyonder forget what it was and its not linked to anything can i get it back and know what it is

[Graham_A]

Very unlikely, not least because the VM mail system has moved platform at least twice since 2006.

Even if the account still exists VM would not be able to restore access if you don't have a current VM broadband account.

[Navneet]

i had it linked with a current account untill 2014

[coenoby]

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@Navneet wrote:
i had it linked with a current account untill 2014

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In 2014 VM were still using the Google/Gmail based email service. In 2015/16 they migrated over to their current inhouse email system.

90 days after a VM broadband account is closed, VM are meant to delete all email accounts that were linked to it so your Blueyonder email address may or may not have been part of that migration.

Coenoby

[Navneet]

how do i know and i dont need it to be active i just need to know what it was

[coenoby]

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@Navneet wrote:
 i dont need it to be active i just need to know what it was

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Ok, it's just that in your first post you did say:

"can i get it back and know what it is"

If by "getting it back" you meant so that you can start using it again, that looks to be very unlikely because the chances are that VM have already deleted it.

As for finding out what the address was, if you have the details of the VM broadband contract that it was linked to then the Forum Team (VM employees who support this forum) may be able to identify it.

 Don't post any personal details about that contract here. One of the team will contact you via this thread in the next day or so and they will take your details via the forum's Private Message facility if they think they may be able to help.

By the way, the first thing they are likely to ask you is whether you currently have a VM broadband contract so it will speed up the process if you can post that before they contact you. 😉

Coenoby

[Carley_S]

Hi @Navneet

Welcome back the community. 

Sorry to hear that you've forgotten your blueyonder email information. 

If this email was not directly linked with an active Virgin Media broadband service as you mention, then unfortunately, this would have been deleted and you will no longer be eligible to have and use an email address and service through us. These email accounts (known as orphan accounts) are typically closed 90 days after your services has been disconnected, though can be closed sooner than this.
 Sometimes customers are able to still use them for much longer than 90 days, as if the email address is in constant use it can be missed. We do go through and do a clean up and, as such, any email address no longer associated with an active account are deleted and removed. 

This information is detailed within the Terms & Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you."

And also detailed in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice."