MS outlook on Mac download problems

[ms1609]

Hi, anybody experiencing similar Email download / connection issues, I'm using MS Outlook on a MacBook which won't download emails but will send OK ??!!

I've fixed with a pinhole reset on Hub previously but no luck with that solution now either, see attached error message. 

Thanks in advance 

[用心棒]

Different environment but same issue seen yesterday however it was intermittent and thus did not impact IMAP folders nor delivery — issue is no longer occurring. Can you confirm if there are any outstanding messages to download by signing into webmail?

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[ms1609]

Hi, yes, still occurring, not downloaded since 15th December. 

Did pinhole reset on router today, still won’t connect 

[ms1609]

I can receive emails on iPhone and even send from Outlook on MacBook, just won’t receive on Mac 

[用心棒]

Are you using the recommended mail settings that follow?

Incoming (either IMAP or POP3)

Account type	IMAP		POP3
Username	richard.branson@virginmedia.com		richard.branson@virginmedia.com
Server port	993		995
Authentication	Password		Password
SSL/TLS	Yes		Yes
Server host	imap.virginmedia.com		pop3.virginmedia.com

 

Outgoing (SMTP)

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

[Source: Email settings change]

[用心棒 · Accepted solution]

Issue has been flagged to the forum team because client's IMAP connection is being unexpectedly closed by server; this is something Virgin Media need to investigate.

[ms1609]

Hi, see below for my mail settings, slightly different as I'm still using the ntlworld address / settings, thanks 

[用心棒]

Those settings are out of date and insecure. Make the following changes:

• Incoming server to pop3.virginmedia.com, select Use SSL to connect (recommended) and confirm 110 automatically changed to 995, if not make the change manually
• Outgoing server to smtp.virginmedia.com, select Use SSL to connect (recommended) and confirm 25 automatically changed to 465, if not make the change manually

Does issue persist after making these changes?

FYI regardless of domain (ntlworld.com, virgin.net, or blueyonder.co.uk) the recommended settings are as mentioned earlier.

[ms1609]

Hi, yes, I've changed to the following below, the outgoing mail works fine on virginmedia but the incoming still won't connect which is very strange as they are identical to the mail settings on my iPhone which works fine.

Totally baffled 😞 

[Ilyas_Y]

Hi there @ms1609, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

Have you checked to see if you have the correct recommended settings?
Let us know and we can investigate further from there.

Kind regards,
Ilyas.