Hi. I used to have an ntlworld email address, before everything changed over to Virgin.
I desperately need to access my ntlworld email account/inbox and the only way i know how to is using a program called Mailspring. The only problem is, i cannot remember the password for the ntlword email address so i still can't get in this way either. Is there a way of changing the password please or any other way of being able to access my old email?
Are you still a Virginmedia Broadband customer, as if you are not then your entitlement to use a Virginmedia email has been lost, and could have been deleted after 90 days of leaving, some do hang on longer but could be deleted without warning ?
You give up too easily. I suspect you are trying to recover a social media account or similar. All of these outfits have alternative recovery procedures to send unlock codes to new e-mail addresses provided you can pass additional security checks with them. Contact whoever and get it sorted!
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You are correct . It is for a social media account. However, i gave up on them and tried to access email instead.
I was in contact with them back in February, i had to provide a picture of my driving licence as prove of identification, but since sending that i have heard nothing. I have chased and chased throughout the year and still nothing. Now when i go to their help screen, i am unable to find any links to start the query over.