Thank you for your swift reply. The message I receive when trying to log into my email is "Your mailbox is not available.......try again in an hour"
That means it will need a password reset to unlock the account. If you cannot do it from your VM account you could try resetting the password directly from this link https://my.virginmedia.com/forgot-details/password Just enter your full virgin.net address as the username and follow the prompts.
If that does not work, it will need attention from VM.
Post back with how you get on resetting the password and whether that unlocks the account,
Because you have explained that you are still a VM Broadband customer, the VM Forum Team (VM employees who support this forum) should be able to help you if necessary. If you are still stuck after trying the link I have posted here I will escalate this thread for their attention.
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