Thanks for posting and welcome to the community.
I am sorry to hear of the email issue. To confirm, this email address we're discussing, is this linked to an active cable account?
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Hi John virgin I believe are in the process of linking it to the VM account
Ah, now what makes you think that? Was it a ‘call centre’ worker saying that, because it got you off the phone and they chalked up another successfully closed call?
Admittedly, depending on the circumstances, there is some degree of evidence to suggest that this simply isn’t possible! There is a fair chance that you were simply lied to!