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Orchid43
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Lost important email

Is there any way to retrieve an email lost in process of moving it from inbox to a folder. I think I didn't highlight the folder before pressing Move. It's not in any other folder.

It was a case reply address, so no idea what it was to do a search for it.

Would you give up trying to find it?

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Aaron2
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Re: Lost important email

If you deleted it then it should still be in Trash, assuming you also deleted that then you've unfortunately lost it.


** I work for VirginMedia but all opinions posted here are my own.
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用心棒
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Re: Lost important email

To locate the missing email try the following:

  • select a message
  • select ☰ > Move
  • scroll down the folder list until you see a grey highlighted folder, for example tmp folder as shown below:
    2020-12-06.jpeg
  • note the grey highlighted folder name and select Cancel
  • navigate to the folder name noted and look there for the missing email

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