• 1
  • 0
  • 0
Just joined
Message 1 of 2
Flag for a moderator

Lost emails


new to this forum but hoping someone may be able to help.

think my email account has been hacked and all my emails deleted. Virgin media tell me they no longer support accounts (since 2017?) so cannot help me.

does anyone know how I can get emails back please? Grateful for any help

0 Kudos
  • 7.1K
  • 1.36K
  • 2.01K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Lost emails


First of all are you still a Virginmedia Broadband customer ?

If you are not a VM broadband customer then the only help you can get will be a complete deletion of your account, as without an account you are not entitled to use a VM email address.

Is the email address linked to your Broadband Account ?

Can you still login into webmail at and does  the emails show ?

If you  can go to webmail can you check for a Auto Forward by going to setting top right of page, when setting open gotoo email on left hand side and check for an auto forward.

If there was an auto forward then it looks like your account was hacked and somebody has placed the forward on those emails are lost and cannot be retrieved.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos