4 weeks ago
new to this forum but hoping someone may be able to help.
think my virgin.net email account has been hacked and all my emails deleted. Virgin media tell me they no longer support virgin.net accounts (since 2017?) so cannot help me.
does anyone know how I can get emails back please? Grateful for any help
First of all are you still a Virginmedia Broadband customer ?
If you are not a VM broadband customer then the only help you can get will be a complete deletion of your account, as without an account you are not entitled to use a VM email address.
Is the virgin.net email address linked to your Broadband Account ?
Can you still login into webmail at https://my.virginmedia.com/my-apps/email/mailbox and does the emails show ?
If you can go to webmail can you check for a Auto Forward by going to setting top right of page, when setting open gotoo email on left hand side and check for an auto forward.
If there was an auto forward then it looks like your account was hacked and somebody has placed the forward on those emails are lost and cannot be retrieved.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks