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Lost email password

My dad has a virgin media email address, but has lost his password. Trying to set up an email account on an iPhone, it requests his password.

He no longer has a Virgin account, so it does not seem straight forward to recover the password via the virgin media site.

any help appreciated 

stephen

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Re: Lost email password

virgin email requires an active vm account. If he is no longer a customer the email should of been deleted 90 days after leaving.

VM will not be able to help they can only make sure the address is fully deleted

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Re: Lost email password

Hi - not sure I fully understand.
He is active on the email address on a daily basis, so don’t think the account is deleted.

Original question is how can he recover his password ( if not through Virgin)
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Re: Lost email password

no there is no way to reset the password.

The account should of been deleted when he left VM. It will get deleted when the system cleans up old email addresses

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Re: Lost email password

To clarify, ongoing use of a VM email address (including the legacy domains) requires the user to have an active Virgin Media broadband account to which the email address is linked.

If that isn't the case then the email address is deemed to be orphaned and is liable to closure at any time.

If the password reset route doesn't work then as already advised, there is nothing that the VM Forum Team can do other than ensure the account is fully deleted.

virgin-media-reset-username-and-password 

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Graham

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Re: Lost email password

Thanks for your responses, so basically there are two options.
Rejoin virgin or set up another email address

Thanks to all for your comments
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