Virgin Media Community

[nitramaeel]

Evening.

I appear to have lost access to one of my email accounts, but still have access to the others.

I have attempted the following:

• Changed password
• Attempted access using my android mobile and my windows desktop
• Used a new email client, but it could not access my account

I can login using windows, but when I hit Email, I just get a message saying "your mailbox is not available at the moment".

Any help or guidance would be appreciated. As you would expect, I don't have access to correspondence.

Regards.

[Graham_A]

It is likely that your email account has been locked for security reasons.

If you haven't already done so follow the instructions here:

https://www.virginmedia.com/help/virgin-media-mail-my-email-account-is-locked

If that doesn't work then post back here and the VM Forum Team should be able to help you.

[nitramaeel]

Hi Graham_A,

Thank you for the response.

I would assume that the instructions you sent would only work if I could get into my mailbox for the inaccessible account, which I can't. However I did try with an account I can get access to and followed the instructions and could see nothing being forwarded.

Regards.

[Graham_A · Accepted solution]

As the password change has not unlocked the email account you will need to wait for the VM Forum Team to reach this thread. It will take them a day or so to get here.

[John_GS]

Hi nitramaeel

Thanks for posting. My apologies for the email issue but thanks for trying the communities help.

I'll PM you now to assist further.

Kind regards,