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poohbeark23
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Lost e mails

Hello,

I've had my account for over 20 years and suddenly all my emails in my inbox have disappeared and now begin at December 2021. I am desperate to find them as I have theatre tickets that need to be printed for tomorrow.

Any help would be appreciated

Lisa

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jpeg1
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Message 2 of 8
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Re: Lost e mails

Is the email account linked to a current virginmedia broadband account? 

If not, read this.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

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poohbeark23
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Re: Lost e mails

Yes, it is a current virginmedia broadband account
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jpeg1
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Re: Lost e mails

You'll need help from one of the forum staff. Hopefully one of them will pick this up.

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用心棒
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Message 5 of 8
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Re: Lost e mails

Sign into webmail and check the missing emails are not in your Trash folder?

FYI if the missing emails cannot be located in webmail then regrettably they are considered unrecoverable


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Hayley_S
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Re: Lost e mails

Hello @poohbeark23,

Welcome! Thanks for posting.

I am sorry for the issue with your emails.

Have you been able to log into it after a password reset?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Sololobo
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Message 7 of 8
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Re: Lost e mails

The OP doesn't appear to have an issue with logging into their email account, it's losing all their emails from before December 2021 which is the problem.

If this is the case then a password reset will not resolve their problem.

Just saying.




It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.
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Hayley_S
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Re: Lost e mails

Hello @Sololobo,

Thank you for this information. 

I need to wait for them to respond before I can ask further questions.

Thanks,

Hayley
Forum Team



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