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Lost access to ntlworld.com email

DB-UK
Joining in

Hello, I have lost access to my ntlworld.com email. It appears that the account has been hacked about two days ago (I still had access and could see someone else in my emails) after contacting virgin about this they said they could change the passwords but also changed the main email on my account which may have caused me to loose access to my account.

Is there anything I can do? I've read the topic regarding: Orphan Email accounts that is pinned, I suspect the account was orphaned when virgin ]changed the main email address.. But unsure if this is the cause.. or if the hackers somehow still have access.

Is there anything that can be done now to regain access? Is it possible to check if the account is still there or if it has been deleted? Or is the only option now to have the account deleted if it has not already been done so.

Thank you in advance,

Dee

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @DB-UK 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about what's happened and understand your concern 😔

In order to look into this for you further, we'll send you a private message on here. 

Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel