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Molliethecollie
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Lost access to email account

Hi

My parents have bought a new computer (old one died).

They have struggled to set up new machine and have not yet accessed their shared email account. 

In attempts to try they changed passwords.

Mum now cannot access the account from her phone. We cannot use the forgotten password help as they cannot open any emails.

We need help.from virgin please.

 

 

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Jodi_S
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Re: Lost access to email account

Hi  Molliethecollie,

 

Welcome to our community and thanks for posting. Sorry to hear that you're parents are having difficulty accessing there emails on  their new PC.

 

How are they trying to access their email accounts? Is it through the our website or a different email client? 

 

You can find out how to configure your emails here in this link.

 

Please try the above first and if you still require assistance please come back to us. 

 

Kind regards Jodi

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