it would very helpful to gain access temporarily for a few days in order to change important accounts like banking e.t.c over to a new email. Can one of the VM team help me with this?
One of the VM Forum team will contact you via this thread in a day or so. They can sometimes restore access to an orphan account but as @nodrogd has intimated often that is simply not possible.
Also, if it is possible for them to restore access there is one other thing to bear in mind.
If the original VM broadband account was in your dad's name, GDPR (data protection) requirements mean that VM will need to converse with your Dad before they can make any changes to the status of his email account. The Forum team member will clarify that if necessary.
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