Lost access to NTLWorld email account

[Sla60]

Hi, 

Hopefully someone can help. My primary email for about 20 years has been an @ntlworld one, however a few days ago I started getting an error message when trying to access.

I've tried Outlook on my Laptop, the Mail app on my iPhone and by logging into the website (https://mail.virginmedia.com/) and I get an error on all 3. I've also tried the reset password and that doesn't work either.

I'm not sure if this account is closed, we still have Virgin services & but I'm not sure if this email is linked to this account or a previous one. Another email account linked to this account still works as far as I'm aware.

Is there any way of regaining access to this? Even if it's just so I can migrate all my contacts/emails over to a 'newer' email address. 

Thanks,

Originally posted in the thread below but was aksed to start a new topic as I am the account holder:

https://community.virginmedia.com/t5/Email/Lost-access-to-NTLWorld-email-account/td-p/5449401

[Lee_R]

Hi @Sla60 thanks for posting and welcome back to our community.

Sorry to hear you're currently unable to access your email address and for any inconvenience this may be causing. I'd like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R