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Lost Blueyonder Password

JILL77
Joining in

I was a customer of Virgin at a previous address and had a Blueyonder email address which I expected to lose when we moved away but it continued in existence and I used it for a few things.

In the last few months it got hacked and a few strange things have happened. Now the password has been changed and I can't access this email.

There doesn't seem to be any way to reset the password. If I go to My Virgin Media it tells me the email address doesn't exist, but it does!

I really need this email account closed down for safety. Any ideas please?

3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

@JILL77 The VM Forum Team staff should be able to assist you with this when they reach this thread.  It is likely to be tomorrow before they respond.

 

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Graham

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Chris_W1
Forum Team
Forum Team

Hi JILL77, thanks for the message and welcome to the forums. 

I am sorry to hear about the issues with the email address and will send you a PM so that this can be resolved. 

Please look out for the purple envelope.

Kind regards, Chris. 

Chris_W1
Forum Team
Forum Team

 Hi JILL77, thanks for the message and PM. 

I am glad to see that this is on the way to becoming resolved. 

Please let me know if you have any issues or would like an update. 

Kind regards, Chris