Showing results for 
Search instead for 
Did you mean: 

Loss of e-mail account

Joining in

My main e-mail  is working fine but my second account ( is no longer available all folders and e-mails have gone. Car insurance renewal documents in there need to get them back. Can anyone help


Forum Team
Forum Team

Hey oxydot, thank you for reaching out and I am sorry to hear about this.

I am going to send you a PM so we can look at filling some paperwork out for you to get these back.

Please look out for my PM Cheers 

Matt - Forum Team

New around here?

Very Insightful Person
Very Insightful Person

Sign into  webmail and confirm that missing folders are subscribed to by::

  • select ⚙ > E- Mail > Change IMAP subscriptions…
  • select  until all folder views are expanded
  • select ☐ until all are , i.e. all folder are selected
  • select Save
  • select ✉ (located top left)
  • press Ctrl + Shift + R to reload page
  • confirm any newly subscribed to folder are shown in webmail

If missing folders and content are visible in webmail then try restarting Mail and selecting Mailbox > Rebuild in Mail, or its equivalent in the email client you use, if messages are still not visible.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click helpful.jpeg Mark as Helpful Answer and solved, or use thanks.jpeg Kudos to say thanks