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Loss of virginmedia.com e-mail account

oxydot
Joining in

My main e-mail  is working fine but my second account ( @virginmedia.com) is no longer available all folders and e-mails have gone. Car insurance renewal documents in there need to get them back. Can anyone help

2 REPLIES 2

Matthew_ML
Forum Team
Forum Team

Hey oxydot, thank you for reaching out and I am sorry to hear about this.

I am going to send you a PM so we can look at filling some paperwork out for you to get these back.

Please look out for my PM Cheers 

Matt - Forum Team


New around here?

用心棒
Very Insightful Person
Very Insightful Person

Sign into  webmail and confirm that missing folders are subscribed to by::

  • select ⚙ > E- Mail > Change IMAP subscriptions…
  • select  until all folder views are expanded
  • select ☐ until all are , i.e. all folder are selected
  • select Save
  • select ✉ (located top left)
  • press Ctrl + Shift + R to reload page
  • confirm any newly subscribed to folder are shown in webmail

If missing folders and content are visible in webmail then try restarting Mail and selecting Mailbox > Rebuild in Mail, or its equivalent in the email client you use, if messages are still not visible.

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