Menu
Reply
Notafan123
  • 1
  • 0
  • 0
Joining in
163 Views
Message 1 of 2
Flag for a moderator

Loss of virgin.net email service

I too lost my virgin.net email account without warning in March 2020, last item received 16th March 2020. I have copies of emails from previous 15 days and no warning of disconnection was received during that period or earlier. I then put the problem down to "the pandemic", contacting virgin was impossible at the time  -(it's pretty bad now, - my partner who has a pretty poor quality and extremely expensive cable based landline, internet and television service from Virgin would concur in the face of all too frequent all day sessions on the telephone when her service goes down). Fortunately I had a very reliable  (free) service available from another provider and I have now more or less re-established contact with most of my previous regular contacts by one means or another.

The worst aspect of this barbaric treatment is that a few people still forget and try and use the old address for emails. Their emails just disappear into the ether without any non-delivery notification, and it's intensely annoying being unable to re-read materials, particularly attachments, which are of lasting importance.

I have no faith in anything bearing the name Virgin,(including the obvious) and avoid anything carrying the label ! 

 

0 Kudos
Reply
DJ_Shadow1966
  • 6.64K
  • 1.27K
  • 1.81K
Very Insightful Person
Very Insightful Person
140 Views
Message 2 of 2
Flag for a moderator

Re: Loss of virgin.net email service

Hello

As written in the terms and conditions if you are no longer a virgin media customer then you have no right to use a virgin media email address these are normally removed 90 days after account closure. Once deleted the email address can no longer be recreated.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply