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Loss of all historic emails

H_Handke
Joining in

I lost all my historic emails when the nationwide issue occurred, all new email messages are being received but old historic mail has been lost.  can you help retrieve my emails?

thank you

5 REPLIES 5

Zach_R
Forum Team
Forum Team

Hi @H_Handke,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that you're facing some issues with your old emails. Are you having this problem via a third party mail app like Outlook, or are you referring to the webmail platform on our website?

Thanks,
 


Zach - Forum Team
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Hi Zach

am having the problem with both outlook and the web mail platform

Hi @H_Handke,

Have you received any emails from us stating that the issue should now be resolved and historic emails restored?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


yes

Hi H_Handke, thanks for the message and sorry to hear that the emails have not been received. 

Can you update the password for the emails and confirm if you are still having the issue. 

Is this the same across multiple browsers?

Chris.