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Message 1 of 17
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Loss of E-Mail

Although my Virgin Media Account works perfectly for my sending/receiving emails I just can't get my iMac Mail to work at all!  When I try to set it up all I get is this:-

Mail NOT WORKING.jpg

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Message 2 of 17
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Re: Loss of E-Mail

you haven't put your username in.

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Message 3 of 17
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Re: Loss of E-Mail

How many times do we have to say that this is a public forum and like all such forum is regularly scanned by web bots and humans for viable e-mail addresses to use for spam? .  The Forum rules are clear on this point. - do not post private information. I have rejected your image to protect your privacy.  Edit it and repost if you want to, but I see apcyberax has answered your question now. . 



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Message 4 of 17
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Re: Loss of E-Mail

I'm not sure what it is.
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Message 5 of 17
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Re: Loss of E-Mail

OK. Sorry. I just don't know how else to give you the info. you need. I'm no good at technical. I'll just give up on Mac Mail.
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Message 6 of 17
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Re: Loss of E-Mail

The username is the same as the email address, including the @ntlworld.com bit

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Message 7 of 17
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Re: Loss of E-Mail

Hi Makey,

Please follow the setup advice here:

Click on Apple Mail.

Let us know how you get on 🙂


Jen
Forum Team



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Message 8 of 17
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Re: Loss of E-Mail

Kudos to Jen_A. Why didn't I think of the help page!


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Message 9 of 17
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Re: Loss of E-Mail

Hi Jen_A,

Thanks for your help but, unfortunately, I've still got the same problem and I think it's down to my User Account having a fault in itself.  I set up another user account and, in there, the Mail works perfectly normally.  I'm still able to look at emails in my Virgin Media Mail account so, at least, I've still got that.

I really wonder if it's worth bothering with Apple's Mail.

Make.

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Message 10 of 17
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Re: Loss of E-Mail

Hi Makey,

Hmm I can't view the original error so have sent you a PM (purple envelope icon, top right) requesting that and your email address so I can check something out here.

Regards,


Jen
Forum Team



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