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Makey
On our wavelength
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Message 1 of 10
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Loss of E-Mail

Although my Virgin Media Account works perfectly for my sending/receiving emails I just can't get my iMac Mail to work at all!  When I try to set it up all I get is this:-

Mail NOT WORKING.jpg

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Superuser
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Message 2 of 10
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Re: Loss of E-Mail

you haven't put your username in.

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Superuser
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Message 3 of 10
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Re: Loss of E-Mail

How many times do we have to say that this is a public forum and like all such forum is regularly scanned by web bots and humans for viable e-mail addresses to use for spam? .  The Forum rules are clear on this point. - do not post private information. I have rejected your image to protect your privacy.  Edit it and repost if you want to, but I see apcyberax has answered your question now. . 


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Superuser since 2015/16
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I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Makey
On our wavelength
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Message 4 of 10
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Re: Loss of E-Mail

I'm not sure what it is.
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Makey
On our wavelength
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Message 5 of 10
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Re: Loss of E-Mail

OK. Sorry. I just don't know how else to give you the info. you need. I'm no good at technical. I'll just give up on Mac Mail.
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Superuser
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Message 6 of 10
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Helpful Answer

Re: Loss of E-Mail

The username is the same as the email address, including the @ntlworld.com bit

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Forum Team (Retired) Jen_A
Forum Team (Retired)
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Message 7 of 10
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Re: Loss of E-Mail

Hi Makey,

Please follow the setup advice here:

Click on Apple Mail.

Let us know how you get on Smiley Happy


Jen
Forum Team



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Superuser
Superuser
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Message 8 of 10
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Re: Loss of E-Mail

Kudos to Jen_A. Why didn't I think of the help page!

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Superuser since 2015/16
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Makey
On our wavelength
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Message 9 of 10
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Re: Loss of E-Mail

Hi Jen_A,

Thanks for your help but, unfortunately, I've still got the same problem and I think it's down to my User Account having a fault in itself.  I set up another user account and, in there, the Mail works perfectly normally.  I'm still able to look at emails in my Virgin Media Mail account so, at least, I've still got that.

I really wonder if it's worth bothering with Apple's Mail.

Make.

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Forum Team (Retired) Jen_A
Forum Team (Retired)
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Message 10 of 10
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Re: Loss of E-Mail

Hi Makey,

Hmm I can't view the original error so have sent you a PM (purple envelope icon, top right) requesting that and your email address so I can check something out here.

Regards,


Jen
Forum Team



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