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Long delays to incoming mail

In addition to the known problem of delays to forwarded mail reported elsewhere, there is now a problem with 12 hr plus delay to some "direct" mail.

Please can this be looked into. I can provide logs if a staff member wishes to pm me.

Thanks

Bob 

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Message 2 of 23
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Re: Long delays to incoming mail

Whilst you are waiting for the VM forum team to respond (at the weekend?), you could assist by collecting some evidence of where the delays occurred. Here is a partial trace of an email sent from NTi Corp (in New Jersey USA) to a VM address yesterday (using the mxtoolbox analyser) -

snip-nti-2.JPG

This shows that there was a delay of 30 seconds in transmission from NJ to VM’s email servers. The transatlantic cable is obviously alive and well.

To see the full details, login to VM webmail,

open an email which was delayed,

click the 3 red bars top right of the email body,

select “view source” from the drop-down menu,

copy the entire email source,

paste that into – https://mxtoolbox.com/EmailHeaders.aspx, and

click the “Analyse header” box.

That should show you where any delays occurred en route from sender to your VM Webmail Inbox.

If the significant delays are AFTER the email arrives in Webmail, that may be a separate enquiry angle into email clients.

 

 

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Message 3 of 23
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Re: Long delays to incoming mail

Thank you for the clear  instructions

Here is the result on on delayed mail as requested. I hope it helps

UKW delayed mail.jpg

Bob

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Re: Long delays to incoming mail

So what does that triangle mean?

I inserted a JPG file.

Bob

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Re: Long delays to incoming mail

Another delayed mailAnother delayed mail

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Message 6 of 23
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Re: Long delays to incoming mail

It means the image is awaiting approval or has been approved but it then takes up to 20 mins to appear. I'll look now and approve it provided it does not contain any personal details like a full e-mail address. If it does I'll have to reject it and the symbol will change to a forbidden sign. You'll have to edit and repost.


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Message 7 of 23
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Re: Long delays to incoming mail

Thank you Howard

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Message 8 of 23
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Re: Long delays to incoming mail

The triangle indicates that the image is awaiting moderation.  They should appear twenty minutes or so after approval.

The first image was approved five minutes ago. I will now look at the second one.

________________________________
Graham

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Message 9 of 23
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Re: Long delays to incoming mail

I've approved them all.


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Re: Long delays to incoming mail

Thank Graham,

I don't know how easy it is to add a little message to the triangle explaing what it means?

Bob

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