Virgin Media Community

[ricky77]

When I try and log in to my NTLworld email account via a browser the username and password are not recognised, neither is the answer to my security question. I have tried several browsers without luck. I can still get access to the email via my mobile phone.

[Graham_A]

@ricky77 Can you confirm that you have a current Virgin Media broadband account to which the email address is attached?

[ricky77]

Yes, I have a current broadband account

[Graham_A]

So when you sign into your My Virgin Media account is the email address concerned your primary username or a secondary one.  If it is a secondary account is it listed under the Manage Accounts tab?

[ricky77]

The email is the primary username for the account.

[Ashleigh_C]

Hi there @ricky77

Thank you so much for your post and I am so sorry to see you are having this issue! I'd be more than happy to take a look into this and see what's going on.

I'm going to send you a PM so we can look into this together, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received.

Thank you.