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ricky77
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Login in to ntlworld email not recognised.

When I try and log in to my NTLworld email account via a browser the username and password are not recognised, neither is the answer to my security question. I have tried several browsers without luck. I can still get access to the email via my mobile phone.

Graham_A
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Re: Login in to ntlworld email not recognised.

@ricky77 Can you confirm that you have a current Virgin Media broadband account to which the email address is attached?

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ricky77
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Re: Login in to ntlworld email not recognised.

Yes, I have a current broadband account

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Graham_A
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Re: Login in to ntlworld email not recognised.

So when you sign into your My Virgin Media account is the email address concerned your primary username or a secondary one.  If it is a secondary account is it listed under the Manage Accounts tab?

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ricky77
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Re: Login in to ntlworld email not recognised.

The email is the primary username for the account.

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Ashleigh_C
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Re: Login in to ntlworld email not recognised.

Hi there @ricky77

 

Thank you so much for your post and I am so sorry to see you are having this issue! I'd be more than happy to take a look into this and see what's going on.

 

I'm going to send you a PM so we can look into this together, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received.

 

Thank you. 

Ash_C
Forum Team



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MJJBR
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Re: Login in to ntlworld email not recognised.

Hi,

This happened to me yesterday too - no access at all to ntlworld email.

This is the only email i use and I have been a Virgin broadband customer for many years. 

Please advise as desperate to see my email!

Mark

(ps/ No point in saying 'email me' when there is a reply!!) 

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Zach_R
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Re: Login in to ntlworld email not recognised.

Hi @MJJBR,

I am really sorry to hear that you've been having some problems when trying to access your email account recently.

May I ask what happens exactly when you try to access your email account?

Thanks,
 



Zach - Forum Team


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