Virgin Media Community

[pedroi]

With the new login page: after entering email and password, I'm sometimes taken to the attached saying 'something's gone wrong. However from there I can select email at the top and get to emails.

Then logging out I see the attached 'signing off' 'Local Authority' screen for a few seconds before it moves on.

Is this ok, or being worked on? Is it indicating a problem with security? Thanks.

[BenMcr · Accepted solution]

The logout message is fine. The login message is likely connected to the bookmark you are using to access the site.

You need to make sure you bookmark the final page you want e.g. Webmail or My Virgin Media and don't have any bookmarks that are for the old login page as that's when you get an error.

[Graham_A · Accepted solution]

The logout page is normal following the changes made last weekend.  The strange wording has been raised with VM.

The login page saying somethings gone wrong was occurring for some people for a few days after the change over.  VM say it has already fixed whatever was causing it.  Edit: likely an bookmark issue as mentioned by Ben.

[pedroi]

It's reassuring to know it's known about and not considered a security issue, thanks for your replies.

[Robert_P]

You're welcome, glad to hear BenMCR and Graham_A were able to help.

If you need us again, please don't hesitate to get in touch here 🙂

Stay Safe

Rob