Log in to virgin media account

[Eileens59]

Hi I’m having trouble logging into my virgin media account. The email address I originally used, I no longer have access to & it is not allowing me to reset password due to this 

[Serena_C]

Hi @Eileens59

Welcome to our Community Help Forum 🙂

Sorry to hear you have been having trouble logging in to your My Virgin Media account. I would like to take a look further into this and see what we can do regarding the email address associated with the account. I shall send you a private message now to obtain the details required. Please lok out for the purple envelope in the top right corner and get back to me when you can.

Kind regards,

Serena

[Eileens59]

I have responded to your message , can you have a look please