Locked out of secondary email.

[eastwaykid]

I’ve been locked out of one of my secondary emails,I’ve followed some of the advice given by the community and have gotten some way to restoring the account.I get to the point where it says “you’ve verified your email “ and need to confirm some security details,however when I confirm security details I’m met with….oops we’ve run into a problem code DEF01

Hoping some one can help me finalise restoring my secondary email account.

[Sabrina_B · Accepted solution]

Hi @eastwaykid 👋.

Thanks for reaching back out to us. Apologies for the issues that you are having with one of your emails. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina