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allym
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Locked out of old virgin.net email account

My wife and I have an active virgin media subscription and also use 2 separate virgin.net email accounts for email. My wife's email account appears locked today and she cannot gain access to email - either directly on webmail or via Thunderbird. My virgin.net email continues to work normally. VM telephone help couldn't see her email account when she called for assistance. Any suggestions what to try?

Thank you.

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Travis_M
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Re: Locked out of old virgin.net email account

Hi @allym

 

Thanks for posting on our community forum!

 

I'm going to private message you to discuss this further, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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