This has happened before - not to this, but to another of the household's old NTL mail accounts.
When trying to log in, I get a message saying "You are not allowed to sign on at this time. Please try again later."
And so it goes on.
I suspect that it might be that something security related has been done (another error says password must start with a letter, my old pw doesn't), or it has accidentally been 'removed' like last time.
Could someone at VM please check if this is the case - I have read the notice about spam and done a virus scan, so that is very unlikely to be the reason.
Thank you for replying. And no, I didn't do anything after posting - I did try resetting the password before posting, but clicking the link and typing the mail address (to the account I can't access), gives an error:
Oops, something's broken
We're sorry this isn't the page you wanted.
If I try an alternative, I can go to the VM login and after logging in there, there is (still) no option to manage ntl mail accounts, hence the post.
I can access the ntl account linked to admin of VM (which is empty bar 1 welcome mail from 2010).
So I'm in a bit of a loop, and again, the original pw used to access the account does not comply with the current requirement (doesn't start with a letter).