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Locked out of ntlworld email - help needed !

Tuning in

I'm a VM broadband/tv account holder.  

I've been locked out of my ntlworld email account.  If I try to access via my usual link  (!!&app=io.ox/mail&folder=default0/INBOX   I get a "403 Forbidden" message.

I went to change my password in my virgin media account (in previous lock-outs changing the password has fixed the problem).  This time I was instructed to change/"update" to a different email address (so I used a gmail address), then via a verification code, change my password.   

So .. did all that ... STILL can't access my ntlworld email.    STILL getting the 403 Forbidden message

HELP ... Is there a way to retrieve my ntlworld email ??


Forum Team
Forum Team

Hi msmj

Thanks for your post, welcome to the Community Forums.

I'm sorry to hear you're having trouble accessing your email account, I can imagine that must be quite stressful.

I've dropped you a private message so I can assist you further


Tuning in

Same here. I spent 7 hours on webchat with Virgin two days ago. Then a further 3 hours yesterday. At the end of all this, the agents assured me all was fixed. IT"S NOT FIXED. Beyond frustrated. What can I do? Desperate now.

Hi Beth, if you have a solution I would like to hear it too but please do not email me - I will not get it.

Hi @DavidBrawn, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the email inbox and being locked out.
Are you able to try and reset this in a private window or on another browser / device.

Ensure to clear cache and cookies.

Let us know how it goes and we can go on from there.

Kind regards,

Forum Team

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You seem to have responded to a David Brawn... who had commented on MY ORIGINAL POST last Tuesday - (so, a week ago).    I STILL have 403forbidden messages when I try to access my ntlworld email - and I have tried to access via a number of devices.   One of the other responders from I thought Virgin Media, said they would keep us updated on what was happening .. ... There has been NO update.    Has anyone ANY information on HOW to retrieve ntl emails ???    Thanks.    mj

Hi msmj,

Thanks for posting. I can see that after I was off last week, you're now chatting with Jodie, another member of the forum team. She will respond to your message in due course.

Kind regards