I think my email account must have been hacked, as I cannot access my long time email address, even after entering the password, and checking all the advance mailbox settings are correct.. The message I keep receiving is, "we could not access this account, you might have to update the password or give the account permission to sync to this device". My email has been on this device for a very long time, so I don't quite understand why this is happening. I was locked out of an outlook email at same time, however I have managed to regain access to it. But NTL world is my primary account, and I have to be able to access it again.