Re: Locked out of my ntlworld email and i do not have virgin account linked to that email address
4 weeks ago
Unfortunately if you do not have a virgin media broadband account there is little if anything that the VM staff can do to help you. Use of a VM email address (including the legacy domains) requires them to be part of the broadband account.
The most that the VM Forum Staff are likely to be able to do for you is to ensure that the orphaned email account is properly deleted from the VM systems.
Sorry that this isn't the answer you were hoping for.
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