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Locked out of my ntlworld email and i do not have virgin account linked to that email address

Please help- My email seems to be have been hacked and now I have been locked out. I have been trying to speak to customer service for over two weeks 

My paypal and eBay were also hacked which i have managed to reset password ,

I would like to keep my email address 

Please can advise

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Very Insightful Person
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Re: Locked out of my ntlworld email and i do not have virgin account linked to that email address

Unfortunately if you do not have a virgin media broadband account there is little if anything that the VM staff can do to help you.  Use of a VM email address (including the legacy domains) requires them to be part of the broadband account.

The most that the VM Forum Staff are likely to be able to do for you is to ensure that the orphaned email account is properly deleted from the VM systems.

Sorry that this isn't the answer you were hoping for.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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