Menu
Reply
Alfiejscully
  • 1
  • 0
  • 0
Joining in
184 Views
Message 1 of 3
Flag for a moderator

Locked out of mailbox

Hi 

I've been locked out of my mailbox, this is after I've change my password. 

The message that is given each time I tried to access is this:

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Tags (1)
0 Kudos
Reply
Paul_DN
  • 5.84K
  • 342
  • 616
Forum Team
Forum Team
106 Views
Message 2 of 3
Flag for a moderator

Re: Locked out of mailbox

Hi Alfiejscully,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

0 Kudos
Reply
Paul_DN
  • 5.84K
  • 342
  • 616
Forum Team
Forum Team
95 Views
Message 3 of 3
Flag for a moderator

Re: Locked out of mailbox

Hi Alfiejscully,

 

Thank you for coming back to me with an update, I am glad to hear you managed to get this resolved.

 

Regards

 

Paul.

0 Kudos
Reply