Locked out of emails

[Jackiefas]

Getting this message. Help Please?

Unable to send or receive messages for the Ntlworld (j.santo) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your username and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Authentication failed.
Server: 'pop.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 995
Secure(SSL): Yes

[jpeg1]

Can you access your emails at  https://mail2.virginmedia.com/

If not, what message do you get?

[Robert_P]

Hello Jackiefas

Sorry to hear of the email issues experienced, we appreciate you raising this via the forums.

Have you been able to follow the steps advised by jpeg1? We are also aware of an issue with email, more details can be found here

Rob