Menu
Reply
Onecat
  • 9
  • 0
  • 0
Joining in
548 Views
Message 1 of 6
Flag for a moderator

Locked out of emails

I click to open emails I get a box with "please enter your user name and password for this server" pop.ntlworld.com

I do not know what a server is; did not know I had a password; am completely flummoxed. Was working fine yesterday, today is not. 

0 Kudos
Reply
John_GS
  • 13.02K
  • 665
  • 1.22K
Forum Team
Forum Team
529 Views
Message 2 of 6
Flag for a moderator

Re: Locked out of emails

Hi Onecat

 

Thanks for posting and apologies for the email issue. 

 

I'll do my best to help you via PM, however if it's not linked to an active account with us, there maybe very little we can do.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
Onecat
  • 9
  • 0
  • 0
Joining in
519 Views
Message 3 of 6
Flag for a moderator

Re: Locked out of emails

You probably realise I have very limited computer knowledge! What is a PM? I am with Virgin. 

0 Kudos
Reply
Graham_A
  • 18.42K
  • 2.63K
  • 7.77K
Very Insightful Person
Very Insightful Person
511 Views
Message 4 of 6
Flag for a moderator

Re: Locked out of emails


@Onecat wrote:

You probably realise I have very limited computer knowledge! What is a PM? I am with Virgin. 


PM = Private message.  Look for the purple envelope icon at the top right corner of the screen.  Click on it to find the message.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
John_GS
  • 13.02K
  • 665
  • 1.22K
Forum Team
Forum Team
464 Views
Message 5 of 6
Flag for a moderator

Re: Locked out of emails

Thanks @Graham_A 🙂

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
John_GS
  • 13.02K
  • 665
  • 1.22K
Forum Team
Forum Team
417 Views
Message 6 of 6
Flag for a moderator

Re: Locked out of emails

Hi @Onecat

 

Thanks for the update about the emails are working

 

If you do need us please message publicly and we can assist further 🙂

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply