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Locked out of email

Joining in

I have been logged out of my Virgin media email and it keeps saying "your mailbox is not available at the moment" every time i try to log in!! i have tried ringing virgin multiple times and no one has helped.


Very Insightful Person
Very Insightful Person

@aishfahi Have you followed the instructions to unlock the email account as set out in the on screen message?

For convenience they are repeated here:


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Hi Graham,


Thanks for the response but I have tried that.

Hey there @aishfahi, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the email.
I will send a private message to assist you on this.
Watch out for the purple envelope inviting you in.

Kind regards,

Forum Team

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