@aishfahi Have you followed the instructions to unlock the email account as set out in the on screen message?
For convenience they are repeated here:
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Hey there @aishfahi, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the email.
I will send a private message to assist you on this.
Watch out for the purple envelope inviting you in.
New around here? Check out the do's and don'ts, in our Community FAQs