Virgin Media Community

[hansi]

Getting a message saying I am locked out of email and to sign in again. But it rejects my password!

[Molly_T]

Hi Hansi, sorry to hear this. 

Can you please try running the troubleshooting steps outlined in this thread. 

If you can let us know if you still have the same issue after following these steps we will be able to offer further support. 

If this is the case, please also attach a screenshot of the error message you are getting when trying to login/reset your password. 

Thank you!

All the best. 

[hansi]

Solved by changing my password. Thanks

[Ashleigh_C]

Hi there @hansi

Thank you so much for letting us know and were so glad the password reset has fixed this for you. 

Please don't hesitate to reach out again via the forums should you ever need help in the future. 

Thank you again.