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rockbird
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Locked out of email

Hello. I have been unable to access my virginmedia email for a week now. I have changed the password several times but any time I try to log in it tells me the mailbox isn't available and to try again in an hour. This is my main email account and I'm not getting anything. Does anyone have an ideas please?

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Lisa_CC
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Re: Locked out of email

Hello rockbird,

 

Sorry to hear that you've been unable to access your email account. Can I ask whether the email address in question is linked to an active cable account? I ask because our system automatically deletes dormant email accounts that no longer have an active account.

 

Let us know if there is an active cable account so we can help 🙂

 

Thanks,

 

Lisa

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rockbird
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Re: Locked out of email

Hi Lisa

yes it's linked to an active account, one we've had for years. Thanks. 

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rockbird
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Re: Locked out of email

Hi Lisa

we've finally managed to get it sorted over the phone. Thanks so much anyway. 

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Lisa_CC
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Re: Locked out of email

Thanks for popping back rockbird. I'll send a Private Message to you so I can grab some details so I can take a look 🙂

 

Thanks,

 

Lisa

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