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Locked out of email, never to be seen again, how do I set up a new one?

davidbohl
Tuning in

Am I entitled to a new @virginmedia.com email address seeing as my current one is inaccessible ?

5 REPLIES 5

Daniel_Et
Forum Team
Forum Team

Hi @davidbohl, thank you for your query.

Unfortunately, we can no longer provide new virginmedia.com e-mail addresses.

What's the latest information you've been given in terms of us making the current one accessible again?

Regards,

Daniel

davidbohl
Tuning in

Exhausted all "fixes" on the forum to no avail, passwords, clearing cookies, incognito, different routers, op. systems, computers, you name it, still get the 403 Forbidden. Megan and Martin have given up too.

Hi @davidbohl, thank you for your response.

We're sorry to hear that's the case 😔 Have you raised an official complaint about this matter?

Regards,
Daniel

About 3 weeks ago on 150 helpline they "raised a ticket"

Hi @davidbohl thanks for your reply.

Okay, we can see you're still in communications with Martin about this matter so kindly wait for him to respond further and he'll do his best to resolve this for you.

Many thanks

Tom_W