Menu
Reply
Shield
  • 3
  • 1
  • 0
Tuning in
306 Views
Message 1 of 5
Flag for a moderator

Locked out of email for over a week

Why am I locked out of ntlworld.com email that I use all the time?  I have reset password as virgin advise. I have text tech team.  Im still locked out. Havent got time to wait on phone for an hour. This is not acceptable

0 Kudos
Reply
Beth_G
  • 3.11K
  • 195
  • 301
Forum Team
Forum Team
253 Views
Message 2 of 5
Flag for a moderator

Re: Locked out of email for over a week

Hi Shield,

 

Thanks for coming to the forums and welcome to the community.

 

I am sorry that you have been unable to access your emails.

 

Can you please confirm if you are receiving any sort of error message or code when trying to sign in?

 

Thanks,

 

Beth

0 Kudos
Reply
Shield
  • 3
  • 1
  • 0
Tuning in
239 Views
Message 3 of 5
Flag for a moderator

Re: Locked out of email for over a week

No error message at all.  Just a try in an hour and check log in and password. We are very busy due to covid etc. Both log in details are correct.   

0 Kudos
Reply
Steven_L
  • 4.62K
  • 338
  • 460
Forum Team
Forum Team
213 Views
Message 4 of 5
Flag for a moderator

Re: Locked out of email for over a week

Thanks for coming back to us Shield.

 

I have been able to find your account and changed a setting in your mailbox to re-enable it, please can you try and log into it again and let me know if it works.

 

Thanks

Steven_L

0 Kudos
Reply
Shield
  • 3
  • 1
  • 0
Tuning in
204 Views
Message 5 of 5
Flag for a moderator
Helpful Answer

Re: Locked out of email for over a week

Sorted.  Able to access email. Finally

0 Kudos
Reply