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Locked out of email after it was hacked

Hi my email was hacked and now I am locked out of it, my problem is my email was associated with my ex wifes account which she has now closed, I now live with a friend and am on their virginmedia as an extra user which we obviously share costs on.

My password has been changed for the email account and I seem to have no way to be able to log in and change it, its really important that I get back in to the account as it has all my holiday details etc etc stored in folders and we are going away soon.

Can anyone help me or advise me what I can do

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Re: Locked out of email after it was hacked

Hello

The problem you are going to have as the email account was associated to an account where you were not an account holder then you will not be able to pass account security and as that account has now close all VM would be able to do for the account holder is delete the email address, I am afraid you will not be given access to to that account.

See these posts :- https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 and
https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021

Regards Mike

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