Ayisha,
Can you help me.
Nothing seems to work.
Have tried re-setting. You don't recognise any of my passwords, PIN, reminder questions.
The phone is hopeless. I have tried to text line - gave up after sitting for an hour waiting for a text reply.
I feel completely trapped.
It is no good talking me through security - none of my passwords work.
But you are still having £120 a month from me
Hoping that you will reply but unable to sit by my screen all day
Simon
