Menu
Reply
Skyhawk105
  • 10
  • 0
  • 0
Tuning in
728 Views
Message 1 of 4
Flag for a moderator

Locked out of a virginmedia account

I get a message stating "Your e-mail account xxxxxxxxxx@virginmedia.com was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again."

It appears to require me to confirm my password in the Incoming Mail section but I cannot remember my password.

I remember my password of the main account email, but not this extra one.

Any suggestions to reset the password would be appreciated, thanks 

0 Kudos
Reply
Graham_A
  • 18.41K
  • 2.62K
  • 7.76K
Very Insightful Person
Very Insightful Person
713 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Locked out of a virginmedia account

If this is a secondary account then you can change the password via your primary login.  Once you have changed it you will need to enter the new password in the email accounts settings section for the secondary account when you enter the VM webmail page.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Skyhawk105
  • 10
  • 0
  • 0
Tuning in
654 Views
Message 3 of 4
Flag for a moderator

Re: Locked out of a virginmedia account

Thanks very much for this. I shall follow your advce..

0 Kudos
Reply
Paulina_Z
  • 3.53K
  • 125
  • 254
Forum Team
Forum Team
625 Views
Message 4 of 4
Flag for a moderator

Re: Locked out of a virginmedia account

Hi @Skyhawk105,

 

Welcome back to our Community Forums! Thank you for reaching our to us about your email issue, and I'm sorry to hear that you're experiencing this. I completely understand how frustrating this must be.

 

Can you keep us updated on how you're getting on with the suggestion @Graham_A provided?

 

Has this helped your access to your email account? If not, please let us know and we'll be more than happy to help look into this for you further.

 

Thank you,

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply